Hello! I run a small technology consulting firm, and two other companies, in Sacramento, CA. I hope you find something useful here. If we can help, contact me at 
SOP Friday: Index to the Series
The SOP Friday series has been very popular. Thank you to everyone who gave me feedback and props. I appreciate it. Please tell your friends, post it on forums, Tweet about it, and shoutout on Facebook. Thank you.
I've been doing this series since May of 2011. It's called SOP Friday - or Standard Operating Procedure Friday. It's a series dedicated to helping small computer consultants develop the right processes and procedures to create a successful and profitable consulting business.
All new articles are posted on my blog at Small Biz Thoughts. This is just a convenient place to index the articles.
Of course you can always subscribe to this blog on Feedburner or Kindle and you'll never miss a post.
Original Date / Article Title
Coming Soon:
Mar 23 = SOP Friday: Phone Procedures 2 - How Much Interruption is Okay?
Mar 16 = SOP Friday: Phone Procedures 1 - Philosophy and General Rules
Mar 9 = SOP Friday: Checklist for Major Scheduled Maintenance
Mar 2 = SOP Friday: Schedules and Timelines for Running Your Company
Published:
Feb 24 = SOP Friday: Server Down Procedures
Feb 17 = SOP Friday: Email Rules and Etiquette for the Consultant
Feb 10 = SOP Friday: Response Times - Guarantees and Delivery
Feb 3 = SOP Friday: The First Client Visit
Jan 27 = SOP Friday: Software Upgrade Policy
Jan 20 = SOP Friday: Keeping Your Standards and Procedures Organized
Jan 13 = SOP Friday: Hardware Replacement Policy
Jan 6, 2012 = SOP Friday: Employee Handbook
Dec 30 = SOP Friday: Cash Flow - Weekly Procedure
Dec 23 = SOP Friday: Hiring Your First Employee
Dec 16 = SOP Friday: Activating and Registering Client Software and Hardware
Dec 9 = SOP Friday: Running Regular Financial Reports
Dec 2 = SOP Friday: Defining Your Company to Clients and Employees
Nov 25 = SOP Friday: Celebrate Anniversaries (Employees and Clients)
Nov 18 = SOP Friday: Naming Conventions for Machines and Servers
Nov 11 = SOP Friday: Firing Process
Nov 4 = SOP Friday: Hiring Process
Oct 28 = SOP Friday: Phone Etiquette and Procedures
Oct 21 = SOP Friday: Time Tracking for Employees
Oct 14 = SOP Friday: Clients Who Abuse the Phones
Oct 7 = SOP Friday: Choosing Pay Dates
Sep 30 = SOP Friday: Documenting Backups
Sep 23 = SOP Friday: Cash Flow: Dealing with Late Payments
Sep 16 = SOP Friday: IP Address Allocations
Sep 9 = SOP Friday: Cash Flow: Getting Paid in Advance
Sep 2 = SOP Friday: SOP Friday: Massaging the Service Board
Aug 26 = SOP Friday: How Do Service Requests Get Into Your System?
Aug 19 = SOP Friday: Setting Job Priorities
Aug 12 = SOP Friday: Service Ticket Statuses to Use and When to Use Them
Aug 5 = SOP Friday: Hourly vs. Salary Employees
July 29 = SOP Friday: Local Docs, My Docs, and Storing Files on the Server
July 22 = SOP Friday: Responding to Viruses
July 15 = SOP Friday: Router and Firewall Configurations
July 8 = SOP Friday: Troubleshooting and Repair Logs
July 1 = SOP Friday: New PC Checklists
June 24 = SOP Friday: Used Equipment and Warranties
June 17 = SOP Friday: Nuking and Paving
June 10 = SOP Friday: Approved Tools
June 3 = SOP Friday: Service Ticket Updates
May 27 = SOP Friday: Working in Real Time
May 20 = SOP Friday: Date Formats
May 13, 2011 = SOP Friday: The !Tech Directory
Please bookmark that page, check back often, and let me know if you have any feedback on the series.
:-)