I am an avid buyer AND consumer of Karl's expert products and services for professional IT service firms catering to small businesses. Karl has done what I do, providing technical support and technology services to small businesses. He developed SOP's and best practices I follow. Karl doesn't rest on his laurels. He's constantly developing new ways for us to make money while servicing clients, such as his Cloud 5 package. I recently sold the package to a law firm and they are very happy. I look forward to following Karl's development of smallbusinessthoughts.org. If you're an IT service firm and you're not following Karl, you're missing out on a lot of quality content that will help your business!