Goodbye to my favorite client.
How's your year so far?
Pix from Hawaii . . . and more.
Happy Birthday to my amazing daughter!
Who do you serve?
SBT YouTube channel outpaces Datto, N-Able, and Kaseya!
What's your threshold before you give up on a vendor?
Managing all your client touches.
Lessons from Tom Sawyer
What a very normal conference! More events planned.
Do you really need to answer the phone on the first ring?
Fun with two-factor authentication.
I lost my phone on vacation.
Who do you serve? I mean SERVE.
Amazing new course on Customer Service.
Don't Fear Inflation. Just raise your rates.
One word. No, not plastics. One word: Cybersecurity.
My ad and process for getting a great new hire. Don't send your resume!
Looking for help in the Great Resignation.
Tax Season can teach you about focusing on one job at a time
Welcome to 2022 - Jump in with both feet
Tax Season can teach you about focusing on one job at a time
Welcome to 2022 - Jump in with both feet
Notes on 2022 - you really just have to join the Community.
Customers really do understand when things go wrong.
Increase Your Prices. Customer X and Customer S. More.
Final ASCII event. Community Member of the Year.
Strategies for Raising Rates. Don't miss the Dec. 2nd event!
Happy Thanksgiving. Great SBT Roundtable Dec. 2nd.
NSITSP Meeting. Community prices go up Jan. 1st!
Do you use a phrasebook for consistency?
Are Millennials Afraid of their Gen Z Employees?
Customer service stories ... and more
Heads up on data transparency.
Killing IT Live! and other stuff.
Killing IT Live! Q4 travel and events. Online forums (good, bad, ugly).
Tax Season can teach you about focusing on one job at a time
Welcome to 2022 - Jump in with both feet
Notes on 2022 - you really just have to join the Community.
Customers really do understand when things go wrong.
Increase Your Prices. Customer X and Customer S. More.
Final ASCII event. Community Member of the Year.
Strategies for Raising Rates. Don't miss the Dec. 2nd event!
Happy Thanksgiving. Great SBT Roundtable Dec. 2nd.
NSITSP Meeting. Community prices go up Jan. 1st!
Do you use a phrasebook for consistency?
Are Millennials Afraid of their Gen Z Employees?
Customer service stories ... and more
Heads up on data transparency.
Killing IT Live! and other stuff.
Killing IT Live! Q4 travel and events. Online forums (good, bad, ugly).
Fall: Stay focused! CISA update. My travel for the next three months.
CISA notes. Three ways to tell your story in marketing.
SMB Roadshow this week! Social Media super-charge starts this week!
Labor Day. Get ready for social media super-charge!
Social media strategy; NSITSP Professional membership
Always trying new things . . .
NSITSP Update. Are you unplugging enough?
Join me in Providence!
Dog Days of August. NSITSP Update. And more.
National Society of IT Service Providers report. And more.
Getting the Future Right. Comparing cybersecurity insurance goodies.
What is an MSP? Transforming our Industry into a Profession.
Thinking differently about intelligence
Transforming an Industry into a Profession
Happy Holidays - including Juneteenth
Champing at the bit. Lots of calendar updates.
Ready for normal. Be nice on the way up . . .
Supporting others in success. Manifesto watch.
You be you. Great new Social Media Training.
Time flies when you're having fun; Major new announcements coming.
Fake profiles on Facebook, new social media class, and beware of prognisticators.
Top 100 Podcasts, Cheeky Marketing, and the Calendar continues to grow.
VR update, more calendar events, and hiring outsourced labor.
A freaky little book thing to explore. More live events!
Be a little different. The down side of the mergers and acquisition frenzy.
Spring! Plus: Massive reading list, overcoming challenges, and calendar updates.
Virtual Reality, Live events, and New Service Board Class
Virtual Reality, Live events, and New Service Board Class
New training options - CompTIA CCF this week - More
Raise Your Rates in 2021 - Floating alligator head keeps ducks away
Events added to calendar, Proposed social media class
Finding time to work ON your business - Newsletter Feedback Report
Slow Down, Get More Done - Preparing for the After Time
Newsletter Feedback - Work/Life Balance - And a touch of humor
A salute to change - Acronis on the Pulse of the Industry - New sales content
Finish off 2020 finances - You are an economy of one - The Relaxation Response
Last week was crazier than expected - Sales dominates community discussion
Live events tip-toeing back - LOTs of activity this week - State of the Nation for IT
Welcome to 2021 - Keywords everywhere - Most important rules of backup